Privacy PolicyLast Updated: 25.06.01

Gone Coastal Media, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect your information when you use our website, services, and communication tools—including SMS/text messaging.By using our website or submitting information through our forms, you agree to the terms outlined in this Privacy Policy.⸻

 

1. Information We CollectWe may collect the following types of personal information:Information You Provide Directly•Contact information: name, email address, phone number, business name, and mailing address.•Property details: information provided when scheduling shoots or requesting quotes.•Payment information: processed securely through third-party payment processors (we do not store your full payment card numbers).•SMS consent: explicit opt-in consent for receiving text messages.•Account information: if you create an account within our client portal or scheduling system.Information Collected Automatically•Usage data: pages visited, links clicked, referring URL, and time spent on the website.•Device data: browser type, IP address, operating system, and device identifiers.•Cookies and tracking tools: used for functionality, analytics, and performance improvements.⸻

 

2. How We Use Personal InformationWe use your information to operate our business, deliver high-quality services, and provide an excellent client experience. This includes:•Booking and managing appointments.•Communicating regarding scheduled services, project updates, or questions.•Sending confirmations, reminders, and service-related SMS messages (with your consent).•Providing quotes, invoices, proposals, and service-related documents.•Improving website performance and user experience.•Delivering marketing communications (email or SMS) when you have opted in.•Maintaining internal records, accounting, and administrative purposes.•Enhancing customer support and troubleshooting issues.⸻

 

3. Who We Share Personal Information WithWe do not sell or rent your personal information.We only share information when necessary to run our business or comply with the law:Service ProvidersWe may share information with trusted service providers who assist in:•Scheduling•Payment processing•Email/SMS delivery•Analytics and website hosting•File delivery systems (e.g., Aryeo, client portals)These providers are permitted to use your information only to perform services on our behalf.Legal RequirementsWe may disclose information:•When required by law•To respond to legal requests or government inquiries•To protect our rights, property, or safetySMS ConsentSMS consent is not shared with third parties.We do not sell, rent, transfer, or disclose SMS consent or mobile phone numbers to third parties or affiliates for marketing or unrelated purposes.  "Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."⸻

 

4. How We Protect Your InformationWe implement industry-standard security measures to protect your personal information, including encryption, access controls, secure servers, and limited staff access on a need-to-know basis.While we take every reasonable step to protect your data, no method of transmission or storage can be guaranteed 100% secure.⸻

 

5. Your Choices & RightsYou may:•Opt out of marketing emails at any time.•Opt out of SMS messages by replying “STOP.”•Request access, updates, or deletion of your personal information (subject to legal or operational requirements).⸻

 

6. Links to Other WebsitesOur website may contain links to external sites. We are not responsible for the privacy practices or content on those sites. We encourage you to review their policies independently.⸻

 

7. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website after changes indicates acceptance of the updated policy.⸻

 

8. Contact Us If you have questions about this Privacy Policy or would like to request changes to your information, you may contact us at:Gone Coastal Media, LLCEmail: info@gonecoastalmedia.com Phone: 850.299.9947 Website: www.gonecoastalmedia.com